Players - Q. I am struggling to login to the pre-installed Deezer, help?
At this present time (July 2021) there would appear to be an issue with the pre-installed version of Deezer on the A&K player line-up. The work around that we've found is to using the following .apk service https://deezer.en.uptodown.com/android/download. Once downloaded, follow the 'Open Service' instructions for your particular player.
Please note, not all A&K Players support the 'Open Service' so, please check your players instructions.
SP2000 - Q. Is my SP2000 player compatible with .xapk apps?
Answer: The SP2000 is compatible with xapk. For players that accept .xapk files, the XAPK Installer APP is required. Please install this application first in order for the player to recognize and install the file format. This application is developed ...
Players - Q. I would like to use my A&K DAP in 'DAC Mode' with an iPad Pro to listen to music?
Answer: The USB DAC function allows the DAP (Digital Audio Player) to be recognized as a sound card on a computer. Music from the computer is then played through the DAP's headphone port for an enhanced listening experience. The DAC function does not ...
Players - Q. Where can I find the serial number of my A&K player?
Answer: On the later models of players, the serial number can be found close to the microSD slot.
All - Q. My A&K product has developed and issue and deemed faulty, but is no longer in warranty, can I get it fixed?
Answer: If your A&K product has failed and it's been confirmed as a repairable, you have the option of submitting it for a payable repair at the A&K Central European Service Centre, please use this link to complete the RMA request form. ...
Players - Q. I've purchased a microSD, transferred music on to it which I can see on the player, but a message pops up saying it cannot be played?
Answer: When copying files externally of the player on to a microSD, after inserting it into the player, go into 'Settings' on the player, scroll to the bottom and choose 'System Reset', then choose 'Initialize Media Scan', let this complete and ...