All - Q. Where can I find A&K user manuals?
For all Astell&Kern products, user manuals can be found here, please visit this page
Players - Q. Where can I find the serial number of my A&K player?
Answer: On the later models of players, the serial number can be found close to the microSD slot.
All - Q. My A&K product has developed and issue and deemed faulty, but is no longer in warranty, can I get it fixed?
Answer: If your A&K product has failed and it's been confirmed as a repairable, you have the option of submitting it for a payable repair at the A&K Central European Service Centre, please use this link to complete the RMA request form. ...
Players - Q. Do the A&K players have Left / Right channel balance control?
Answer: The ability to alter the balance of the left and right audio output is possible across all players, and when set to either extreme, the opposite channel is fully defeated. The balance is adjusted (set) from the main Settings menu under 'LR ...
Players - Q. Can I use 3rd party software to create a playlist for my A&K player?
Answer: No, unfortunately this is not possible. The playlist feature for the Astell&Kern media unit will need to be created new within the media player itself. The player is not able to support a playlist file created from a 3rd party software or ...
Players - Q. Copying tracks in bulk from a NAS or other networked repository to microSD in the player, not all tracks are copied?
Answer: Bulk transfers of audio files to a microSD should be done locally on a laptop/pc, and once completed, you should transfer the microSD card to the A&K product. (This applies to products such as BluSound Vault and other network attached audio ...