Players - Q. Copying tracks in bulk from a NAS or other networked repository to microSD in the player, not all tracks are copied?
Bulk transfers of audio files to a microSD should be done locally on a laptop/pc, and once completed, you should transfer the microSD card to the A&K product. (This applies to products such as BluSound Vault and other network attached audio repositories).
If you transfer a large amount of files while the SD card is inserted, the SD card may affect the product.
Use of external memory cards is at user's own risk. Astell&Kern is not responsible for lost or corrupt data stored on 3rd party manufactured memory cards.
It is recommended to transfer files with the SD card removed from the SR25.
After transferring the file, insert the SD card and proceed with Media Scan.[Settings-System Reset-Initialize media scan]"
Players - Q. I've purchased a microSD, transferred music on to it which I can see on the player, but a message pops up saying it cannot be played?
Answer: When copying files externally of the player on to a microSD, after inserting it into the player, go into 'Settings' on the player, scroll to the bottom and choose 'System Reset', then choose 'Initialize Media Scan', let this complete and ...
Players - Q. Where can I find the serial number of my A&K player?
Answer: On the later models of players, the serial number can be found close to the microSD slot.
Players - Q. I would like to use my A&K DAP in 'DAC Mode' with an iPad Pro to listen to music?
Answer: The USB DAC function allows the DAP (Digital Audio Player) to be recognized as a sound card on a computer. Music from the computer is then played through the DAP's headphone port for an enhanced listening experience. The DAC function does not ...
Players - Q. When I use the 'Wheel Lock' from the drop down menu on my player it remains active?
Answer: After activating the 'Wheel Lock' it will be shown with a grey background, the wheel will remain active until the players screen goes to sleep or the sleep button (standby/power) is pressed which manually enters the players screen into this ...
SP2000 - Q. Is my SP2000 player compatible with .xapk apps?
Answer: The SP2000 is compatible with xapk. For players that accept .xapk files, the XAPK Installer APP is required. Please install this application first in order for the player to recognize and install the file format. This application is developed ...